State Farm® Insurance Agent Jesse Leal

"Absolute worst agent ever. Very rude customer service. They are not very competent and cannot get things done correctly or in a timely manner. I requested an address change in Sept 2022. It is now Feb 2023, and they still have not done it. I requested autopay, it took them 2 months to set it up. I tried to add a new vehicle recently and it did not go smoothly at all. They refused to send my temp insurance card to the dealership so they could get my registration completed. I had to reach out to State Farms 1-800 number in order to get done correctly. I have changed agents, stay far away from Jesse Leal’s office. Horrible experience!!!"

"(Translated by Google) Excellent customer service super friendly and accurate If you are looking for something good, nice and cheap, go there. They close at 5:30 and they stayed with me until 6 when we finished (Original) Excelente atencion al cliente super amables y precisos Si buscan algo bueno bonito y barato vayan ahi Cierran a las 5:30 y se quedaron conmigo hasta las 6 que terminamos"

"(Translated by Google) I have been a State Farm customer for many years, I am very happy, the employees are very professional, I am very happy to be here, Lorenna always takes care of me… Lorenna is the best!!! Thank you! (Original) Tengo muchos años de ser cliente de State Farm estoy muy contenta muy profesionales sus empleados estoy muy feliz de estar aquí, siempre me atiende Lorenna….Lorenna is the best!!! Gracias!"

"This place was great to then took a unfortunate decline. There was once a time where the staff would actually respond to your emails, calls, and texts. not anymore, you're just left in darkness wondering what's going on with your policy. Now, no response to your questions, comments or concerns. only time they will ever call you back is to sell you something new and collect a payment."

"Agent Jesse Leal is one of the most disrespectful and un knowledgeable agents I know. When I first got my truck I asked for a quote and Jesse managed to add me to his insurance without my approval and when confronting him, he got mad and told me I would have no business with State Farm if I tried to do something without his approval. If I could give this 0 stars I would. He does not know what he’s ever talking about and when confronting him with proof, he doesn’t know what to say and repeats himself. This agent is a joke and gets his business by tricking people into policies he has no knowledge of. Do your research before coming to him. DO NOT MAKE HIM YOUR AGENT"

"If you want your claim to be mishandled at all levels and treated badly, State Farm is the company for you! Jesse was disrespectful and laughed when he told me State Farm would not be treating me fairly. Jesse does not send proof of insurance to the state (as he is required to do), and New Mexico will charge you $35.00 each time your insurance agent fails to do their job correctly, and (it will happen regularly with Jesse Leal). Then, you must call Jesse Leal and tell him to do his job, and you will not be paying the fees he incurred on my registration, which takes up my valuable time. If Leal is an example of a decent insurance agent, consider where you are, in Albuquerque, New Mexico land of incompetence."

"Worst agent ever!!! I’ve been with them for a year and have never heard a word from them. I just contacted their office almost 3 weeks ago for a homeowners quote because we are buying a house and still haven’t heard back, we always have to leave a message. We are DEFINITELY changing agents!!! Don’t waste your time, money, or energy with this one! And trust me, I’ve been with State Farm since 1986 and they are the WORST by far!!!"

"Jesse is awesome! I currently rent one of his business properties and he is quite a knowledgeable guy, who takes time to actually help people who need it. this mans skill set in insurance/business is compassionately rare to be honest.. If you need help go to him.. His been in the game a long time... His experience will definitely achieve the results your looking for... And that adds up to nothing but pure quality service that you deserve for what you pay for when it comes to the handling of your insurance policy."

"I asked to have auto pay turned off and that I would pay my bill on the 1st either call in or online. Of course they didn't turn it off and they auto withdrawn my account when I was short on funds causing me to go over $200 negative in my account and I have to pay a overdraft fee, thanks guys..."

"I would not recommend this agent. They were great until they made their sale. I moved over a policy, their employee input all my information wrong and almost caused me to be dropped, Jeannie was working to fix it but when I questioned her on why all my information she gave me was different then the letters I got in the mail she sent me a snippy Email capitalizing words and still continuing to lie about my rates. I called Jesse because I didn’t appreciate the way she talked to me and I still didn’t have the answers I wanted because my rates didn’t match online, he said it took a while to reflect correctly but not to worry I was going to be billed right. He was going to allow me to get billed a larger and incorrect amount that they never disclosed to me, it wasn’t until I called the contact center that I finally got a straight forward answer and was advised I wasn’t going to be billed what Jesse told me I was going to be billed the higher amount. After that they wouldn’t respond to calls, emails. I would even call the contact center requesting them to reach out to me and I’d never get a response. The service I got here was rude, and careless. Needless to say it costed them our business and I will be sure to never recommend this location."

"This guy has dropped the ball multiple times he didn't put my vehicle in the system properly when I switch vehicles so when it came time to file claim because something happened to my vehicle State Farm had no idea what I was talking about then when I called him because I obviously had paperwork but for some reason he didn't put it in the system properly good thing I had paperwork to back it up. Still never took accountability for anything he did. The worst agent I've ever had!"